Privacy Policy

1. Company Information

This Privacy Policy is issued by DOSALGA SA DE CV (hereinafter "DOSALGA", "we", "us", or "our"), a company incorporated under the laws of Mexico, committed to protecting your personal data and privacy rights.

For any questions or concerns regarding this Privacy Policy, please contact us at:

• Phone: 2-965-871-8617
• Email: info@dosalga.store

2. Scope of This Policy

This Privacy Policy applies to all personal information collected through our website, mobile applications, services, and any related interactions with DOSALGA. This policy describes:

• What information we collect
• How we use your information
• With whom we share your information
• Your privacy rights and choices
• How we protect your information

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number, address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Demographic information (age, gender, preferences)
• Purchase history and preferences

3.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, click patterns)
• Location data (approximate geographic location based on IP address)
• Cookies and similar tracking technologies

4. How We Use Your Information

We process your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Account Management: To create and manage your account
• Customer Service: To respond to your inquiries and provide support
• Marketing Communications: To send you promotional materials and updates (with your consent)
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activities

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you
• Consent: You have given explicit consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing required to comply with legal requirements

6. Your Privacy Rights

6.1 ARCO Rights (Mexico - LFPDPPP)

Under Mexican Federal Law on Protection of Personal Data Held by Private Parties, you have the following ARCO rights:

• Access (Acceso): Request access to your personal data we hold
• Rectification (Rectificación): Request correction of inaccurate or incomplete data
• Cancellation (Cancelación): Request deletion of your personal data
• Opposition (Oposición): Object to the processing of your personal data

To exercise your ARCO rights, please submit a written request to our Privacy Officer at the contact information provided above.

6.2 GDPR Rights (European Union)

If you are located in the EEA, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing activities
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

6.3 U.S. Privacy Rights

For residents of certain U.S. states (including California, Virginia, Colorado), you may have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale or sharing of personal information
• Right to correct inaccurate information
• Right to non-discrimination for exercising privacy rights

7. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who assist in operations (payment processors, shipping carriers)
• Business Partners: Partners who offer complementary services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions
• Other legally approved transfer mechanisms

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the data
• Legal and regulatory requirements
• Business and operational needs
• Legitimate interests

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used to deliver relevant advertisements

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Data Protection Officer: For GDPR-related inquiries, you may contact our Data Protection Officer at info@dosalga.store

Supervisory Authority: EU residents have the right to lodge a complaint with their local data protection authority.

16. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.